CURRENCIES

All products are priced in Great British Pounds (sterling).

BILLING INFORMATION

Payment must be received from the customer before any goods are dispatched.

Cultured Interiors reserves the right to select and modify acceptable payment methods.

Cultured Interiors reserves the right to refuse or cancel any order or service at our discretion.

The customer agrees to ensure that all account information is up to date and relevant. Cultured Interiors is not responsible for delays or additional costs caused by inaccurate information.

In the event that the Customer’s order or service is cancelled, limited or halted, Cultured Interiors will endeavor within reasonable limits to contact the Customer to explain the situation.

SECURITY

Cultured Interiors uses SSL (Secure Sockets Layer) on all pages – this is to protect your personal details, including your physical address and email address.

DELIVERY POLICY

We breakdown our delivery costs by checkout totals (before VAT).
£0-£50 = £5
£50-150 = £10
£150-£250 = £20
£250-£400 = £30
£400+ = £FREE

Cultured Interiors does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.

Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery. This is different to the delivery time, which is how long the delivery service takes to get the package from our warehouse to your home. Cultured Interiors endeavour to dispatch all orders placed between Monday-Friday (before 2pm) the next working day, for our courier to deliver to you. Items of larger dimensions may take additional time to be palette wrapped, but you will be updated via email at each stage of the delivery process.

PRODUCTS & SERVICES

Cultured Interiors reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

PRICING

All prices found on the Cultured Interiors website include VAT and other relevant taxes imposed by the government.

Any costs included will be clearly stated.

All prices and information present on the Cultured Interiors website, and any literature derived from it, has been compiled with the greatest of care.

Cultured Interiors reserves the right to modify prices without a period of notice.

PRIVACY POLICY

This privacy policy describes how Cultured Interiors uses and protects any information that you give us. We are committed to ensuring that your privacy is protected. If you provide us with personal information through our website, you can be assured that it will only be used in accordance with this privacy statement.

WEBSITE VISITORS

Like most website operators, Cultured Interiors collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Cultured Interiors purpose in collecting non-personally identifying information is to better understand how Cultured Interiors visitors use its website. From time to time, Cultured Interiors may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cultured Interiors also collects potentially personally-identifying information like Internet Protocol (IP) addresses. Cultured Interiors does not use IP addresses to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

GATHERING OF PERSONALLY-IDENTIFYING INFORMATION

Certain visitors to Cultured Interiors choose to interact with Cultured Interiors in ways that require Cultured Interiors to gather personally-identifying information. The amount and type of information that Cultured Interiors gathers depends on the nature of the interaction. For example, we may ask via contact forms for the user to provide their name and email address so we can respond to their enquiry formally.

In every case, Cultured Interiors collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Cultured Interiors. Our website does not disclose personally-identifying information other than in response to user request.

All of the information that is collected on Cultured Interiors will be handled in accordance with GDPR legislation.

PROTECTION OF CERTAIN PERSONALLY-IDENTIFYING INFORMATION

Cultured Interiors discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Cultured Interiors behalf or to provide services available at Cultured Interiors, and (ii) that have agreed not to disclose it to others.

Cultured Interiors will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Cultured Interiors discloses potentially personally-identifying and personally-identifying information only when required to do so by law, if you give permission to have your information shared, or when Cultured Interiors believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cultured Interiors, third parties, or the public at large.

If you are a registered user of our website and have supplied your email address, Cultured Interiors may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cultured Interiors. We primarily use our website and social media to communicate this type of information, so we expect to keep this type of email to a minimum.

Cultured Interiors takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

USE OF PERSONAL INFORMATION

We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

We would like to send you email marketing communication which may be of interest to you from time to time. If you have consented to marketing, you may opt out later.

You have a right at any time to stop us from contacting you for marketing purposes.

Legal grounds for processing personal information
We rely on one or more of the following processing conditions:
– our legitimate interests in the effective delivery of information and services to you;
– explicit consent that you have given;
– legal obligations.

ACCESS TO DATA

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all your personal information, please follow the instructions at the end of this policy.

Cultured Interiors user accounts can be edited by following these steps:
1) Visit https://culturedinteriors.co.uk/my-account/, and then enter your username and password.
2) Details can be edited via this account section.

RETENTION OF PERSONAL INFORMATION

We will retain your personal information on our systems only for as long as we need to. We keep contact information (such as mailing list information) until a user requests that we delete that information from our live systems. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honor your request.

Cultured Interiors will not delete personal data from logs or records necessary to Cultured Interiors operations.

RIGHTS IN RELATION TO YOUR INFORMATION

You may have certain rights under data protection law in relation to the personal information we hold about you. In particular, you may have a right to:
– request a copy of personal information we hold about you;
– ask that we update the personal information we hold about you, or independently correct such personal information that you think is incorrect or incomplete;
– ask that we delete personal information that we hold about you from live systems, or restrict the way in which we use such personal information (for information on deletion from archives, see the “Retention of personal information” section);
– object to our processing of your personal information;
– and/or withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to exercise these rights or understand if these rights apply to you, please follow the instructions at the end of this Privacy statement.

THIRD PARTY LINKS

Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party. This privacy policy only applies to the websites listed at the beginning of this document, so when you visit other websites, even when you click on a link posted on our website, you should read their own privacy policies.

AGGREGATED STATISTICS

Cultured Interiors may collect statistics about the behavior of visitors to its websites. However, Cultured Interiors does not disclose personally-identifying information other than as described in this policy.

HOW DO WE PROTECT VISITOR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

DO WE USE ‘COOKIES’?

Like nearly all websites online we use cookies. Cookies are tiny text files which are stored on your computer. Cookies are useful for remembering whether you’ve visited the site before and so remembers your log in details, or your name and address from a previous order.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

PRIVACY POLICY CHANGES

Although most changes are likely to be minor, Cultured Interiors may change its Privacy Policy from time to time, and at Cultured Interiors sole discretion. Cultured Interiors encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Cultured Interiors will constitute your acceptance of such change.

CONTACT

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing [email protected]